Refund Policy Overview

At CBG Management Academy, we take pride in the quality and value of our products.

• Accuracy: Our product descriptions accurately represent the features and functionality you receive.
• Quality: We uphold high standards in the development of our products.
• Support: We offer friendly, helpful, and responsive customer service.

By purchasing any product from our site, you agree to the product refund policy as stated in this document and relinquish any rights to subject it to any questions, judgment, or legal actions.

We believe in fostering genuine relationships with our customers and ensuring you have a positive experience with our products. This includes having open and respectful conversations about refunds. If you need a refund, we kindly ask that you review the policy details below and contact us as needed.

Products Covered By Our Refund Policy

Courses

Due to the nature of online learning, we typically don’t offer refunds once a course has been started. It wouldn’t make sense to refund after you’ve absorbed the knowledge, right? However, if you haven’t started the course or if there’s an issue, let’s have a conversation—we’re always open to discussing your situation.

“Questions Asked” Refund Policy

We’re friendly and reasonable, but just a heads up—we may ask questions. Unlike companies that claim “no questions asked” refunds, we believe in relationships and open communication. So don’t take it as a threat; instead, see it as an opportunity for mutual respect.

For instance, if you ask for a refund without providing any context or clear reasons, we’ll ask for more details. This helps both of us to have proper closure and ensures everything is as it should be with our products.

We genuinely love getting to know our customers and understanding their needs, which is why we encourage a personal touch during the refund process. If you’re considering a refund, please describe your experience and reason so that we can fully understand the situation and make improvements to our products or services in the future.

Refund Processing Fees

Please be aware that when we issue a refund, we do not receive the original processing fees back from PayPal and Stripe. These fees can be quite high, often exceeding 5% of the transaction amount depending on your country. Absorbing these costs significantly impacts our finances, so we appreciate your understanding. If the reason for your refund does not align with the valid reasons outlined below, we will need to deduct these processing fees from the refund amount.

Refund Criteria

Reasons We Will Happily Give A Refund

• Refunds are offered at our sole discretion based on the details of this policy and must meet the following conditions:
• Product Issues: The product does not work as described in the product details.
• Support Resolution: There is a significant issue with our product that our support team cannot resolve within a reasonable time, making it unusable.
• Change of Mind: The product works fine, but you’ve changed your mind and not used the service.

Reasons We May Hesitate And/Or Refuse To Give A Refund

Here are some scenarios where we might hesitate or refuse a refund:

• Late Request: The purchase was made more than 30 days ago.
• Lack of Cooperation: You refuse to work with our support team or do not follow instructions to give us access to your site.
• Impulse Purchase: You did not thoroughly review the product description, demos, admin demo, or documentation or ask pre-sale questions before purchasing.
• Frustration Outlet: You are seeking a refund out of frustration or as a reaction to a bad day.
• Questionable Motives: You are attempting to deceive or scam us.

How To Request A Refund

If you meet the criteria for a refund, please follow these steps:

1. Go to Our Contact Page:
2. Explain the Reason: Provide a clear reason for your refund request based on the conditions outlined above. If no reason is given, we will ask for one.
3. Provide Order Details: Include your order number and email address. You can find this information in your account or in the order confirmation email. This helps us locate your order quickly and accurately.

Refund Processing

Once we have confirmed your details, the reason for the refund, and verified that the product is no longer in use, we will initiate the refund through your original payment method. You will receive an automated email from PayPal.

Please note that once a refund is processed, access to updates, support, and downloads will no longer be available. If you need our products again in the future, feel free to reach out to us with any questions.